TCS' Krithivasan foresees that AI could reshape call centres by reducing incoming calls through proactive technology, adding that generative AI adoption by MNCs may revolutionise the industry. He did add that this is a long-term prospect.
Calling the third-largest carrier a ‘national asset’, he said Vodafone Idea would stage a smart turnaround on the back of the fundraise and support from banks.
According to its report titled 'Deals at a glance', with net 455 deals amounting to $25.6 billion disclosed value, the first quarter of 2024 showcases a 24 per cent rise in deal volume compared to the fourth quarter of calendar year 2023.